Refunds & Exchanges
At COSSAC, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchange process to ensure your experience remains smooth and stress-free.
1. Order Cancellations
Orders are processed quickly and cannot normally be amended or cancelled once confirmed by email.
2. Full-Priced Items
Full-priced items may be returned for a refund, exchange or store credit.
You must submit your return request within 14 calendar days of receiving your order. Contact us through our Contact Form, quoting your order number, and follow the return instructions provided.
3. Sale Items
- Regular sale items purchased without an additional discount or promotional code may be exchanged or returned for store credit.
- Archive Sale, Outlet & Last Pieces items are always final sale.
- Any sale item purchased with an additional discount or promotional code is considered final sale.
Final-sale items are not eligible for return, refund, exchange or store credit under COSSAC’s returns policy.
This does not affect statutory consumer rights that cannot legally be excluded.
4. Condition of Returned Items
Items must be returned unworn, unwashed, unaltered and in impeccable condition, with all original tags attached.
All returns are inspected. Items showing signs of wear, washing, damage, stains, makeup, perfume, odours or removed tags may be refused or have a deduction applied to reflect their reduced value.
5. Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs unless the item received was faulty or incorrect. Clients are responsible for the parcel until it reaches us safely.
Any customs duties, clearance fees or carrier charges incurred when returning an international order may be deducted from the refund.
6. Refunds
Approved refunds will be issued to the original payment method after the return has been received and inspected.
Original shipping costs, return shipping costs, customs charges and other applicable deductions will not be refunded.
Please allow additional time for the refund to appear, depending on your bank or payment provider.
7. Exchanges
Exchanges are subject to availability. Within the UK and EU, the first approved replacement item will be shipped free of charge.
8. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalised or altered items
- Items marked as final sale
9. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us promptly with your order number and photographs. Do not return the item before receiving instructions from us.
10. Statutory Rights
This policy does not affect any statutory consumer rights that cannot legally be excluded.
If you have any questions or need assistance with your return, don't hesitate to contact us. Thank you for supporting sustainable fashion.